CUSTOM BARREL SADDLE ORDERS

Current Standard Order Wait Time: 8-9 Weeks

Current Rush Order Wait Time: 4-5 Weeks

Our wait times are current and updated. Wait times begin when an order is placed and end when the saddle is complete. A standard order CANNOT be changed to a rush order once it is place.

You must be 18 years or older to place an order. If you are under the age of 18, please put your parent or guardian’s name and contact info on the order form instead of yours.

Please, read all instructions carefully to ensure your order form is completed correctly.

Deposits and rush fees are due immediately when an order is placed. Please, DO NOT send in an order unless you plan to pay the deposit and/or rush fee immediately after your order is sent. The link to pay your deposit is located below and at the bottom of this page.

PAY HERE

Returns & Exchanges: Should the need arise to return and exchange a custom saddle order, we recommend reading our policy. To view the full return and exchange policy, click here.

Policy Update: Kenzi Pogue is the official contact for all custom orders and questions for Robbie Phillips Custom Saddlery. All calls and emails received by Robbie will be redirected to Kenzi. Thank you for your patience and understanding as we do our best to streamline your order experience.

The Official Saddle of Pink Buckle

Ordering Your Custom Saddle

We recommend completing the custom order form on a computer for the smoothest experience. Please, read the instructions below before you place your order.

If you're experiencing difficulties completing your order, please click the button below for guidance on how to fill out your form! We're here help you through the process.

WATCH VIDEO

Ordering Trophy Saddles:
No deposit is due for trophy saddles awarded as a saddle certificate. All upgrades will be billed when the saddle is finished.

If you were given an allowance from an association to order a trophy saddle, you must pay the deposit. If the saddle is to have any trophy lettering or logos on it, you must send them in at the time the order is placed. Please state in the trophy box of the order form how many total logos will be on the saddle. Our team will already have the logos needed for your saddle if the certificate was paid in full by the race or association.

1. Click here to fill out the order form.

2. Please ensure all information is entered correctly, including phone number, mailing address, and email address. The mailing address you provide needs to be a valid shipping address! We will send the final invoice to the email you provide.

3. If you need your order rushed, you must check yes on the order form and submit a non refundable $250 fee with your $250 deposit and completed form. Please allow 5 weeks for your rushed order to be fulfilled. NO CHANGES CAN BE MADE TO RUSHED ORDERS.

4. Select Need Fitting in the Tree & Bar Size section if you plan on utilizing the FREE virtual saddle fitting option with your order. Please, DO NOT select a tree size if you need a fitting. Only select the Need Fitting box and leave all other boxes blank. Due to the high demand of virtual fittings, we only offer complimentary fittings when you submit an order form and deposit. We are not responsible for misinformation provided by outside sources and highly recommend you take advantage of this offer. Please, click here to learn about our fit recommendations and how to submit fit photos.

5. Use the Specialty Designs & Requests box if you’d like to add a matching breast collar or any options not available on the order form. Click here to learn more about specialty designs and requests offered.

6. After you’ve completed and submitted an order form, you will need to verify your email address. A verification email will automatically be sent to the address you’ve provided. Once your email has been verified, a copy of your order form will be sent to you and the Robbie Phillips team.

7. TO COMPLETE THE YOUR ORDER, you must revisit this page to pay the non refundable $250 deposit and $250 rush fee (if applicable). Deposits and rush fees are due immediately after your order is placed and must be paid through the website. No other payments will be accepted. Please, click here to pay your deposit and rush fee.

Final Payment Notice:
Final billing will be sent 7-10 days before your saddle is finished. You’ll receive an invoice from Square (the service used to pay deposits and rush fees) via email. Your invoice will include your completion date, shipping info, and ways you can submit the final payment. You can accept the Square invoice and pay via credit card with a 3% fee. We also accept final payments through PayPal and Venmo. Both accounts are business accounts, so please still expect a 3% fee to be added. To avoid fees, you can pay with Zelle or by mailing a check. Mailed checks must be sent with a tracking number. Please, share the tracking number with Kenzi.

Custom Order Changes:
No changes to the tree can be made after 7 days (this includes seat size, swell style, and tree size). This is NOT APPLICABLE to those that need fittings, only those that mark a tree size on the form.

No changes to the saddle design can be made after 14 days (this includes tooling style, leather color, buck stitch, etc.).

Changes CANNOT be made to rush orders. Please note, changes can affect final pricing and time it takes to complete your order. If you need to request a change to your order, please email us at robbiephillipssaddlery@gmail.com.

Pay Deposit & Rush Fees Here

Use the button below to pay the deposit for your order and rush fees (if applicable).

PAY HERE