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Calling & Texting Available Mon-Fri | 9am-5pm
Kenzi Pogue | (903) 422-3441
Email | robbiephillipssaddlery@gmail.com
FAQs
Policy Update: Kenzi Pogue is the official contact for all custom orders and questions for Robbie Phillips Custom Saddlery. All calls and emails received by Robbie will be redirected to Kenzi. Thank you for your patience and understanding as we do our best to streamline your order experience.
ACCESSORIES:
All saddles come with a back cinch, nylon latigo and off billets, and aluminum stirrups. Nettle stirrups, leather latigos and off billets can be added at additional costs. If you’d like them on your saddle, add a note in the Specialty Designs & Requests box of your order form.
CANTLES:
Our Cheyenne Roll cantle comes standard 5 inches. This can be lowered or raised by 1/2 an inch upon request. The Pencil Roll is slightly taller.
CUSTOM TREES:
If you order a customized tree, not one of our standards, we will not take it back. There are no refunds.
CONTACT INFO:
Calling and texting available Monday - Friday from 9:00 am - 5:00 pm. Calls or texts received outside normal business hours will receive a response during normal business hours. For any questions, please contact Kenzi at (903) 422-3441.
DEPOSITS & FEES:
The deposit for each order is $250. Rush orders are an additional $250. Payments are due at the time you order and must be paid through the website. We do not accept any more than this amount. The remainder of your balance is due when your saddle is complete and ready to ship.
Order deposits and rush fees are taken through Square via credit card payment. Please, use the button below to pay your deposits and fees.
IN STOCK SADDLES:
It is extremely rare that we have in stock saddles. If we do have some in stock, they will be posted on the Facebook group Robbie Phillips Saddlery In Stock & Updates. If nothing is posted, chances are we have nothing in stock. The best way to buy a saddle is by submitting a custom order, or purchasing one out of our booth when we’re set up at a show.
RETURNS & EXCHANGES:
All returns are accepted on a case-by-case bases, and no returns are eligible for partial or full refunds. Please, click here to see our full policy. To view our full policy, click here.
RISE:
All saddles are made on the same rise.
RUSH FEE:
For an additional $250, you can have your saddle completed in 5 weeks. You must check yes in the Rush Orders section of your order form.
SEATS:
Padded seats are exactly true to size, hard seats will sit slightly bigger. Padded seats can come in a variety of colors, and we can usually find any color suede at the leather supply. If you want a unique color, please put a note in the specialty design box of your order form.
SWELLS:
Our cut out swells add an inch of room in the thigh opening. Robbie normally suggests sizing down in your seat to compensate, but others have preferred it to stay the same.
PAYMENT PLANS:
At this time, we do not offer payment plans.
TREES, GULLETS & BAR ANGLES:
Our standard trees come with certain gullets and bar angles. The lower the bar angle number, the flatter the bars. If the bar angle is ever changed for a custom tree it will be stamped. All stamps are located under the left fender.
Standard Stamp Example:
6.75 5-22 E
{6.75} is the gullet. It’s a standard tree so the bar angle didn’t change. {5-22} is the date the saddle was made, and {E} is the initial of the guy in the shop who made it.
Custom Stamp Example:
6.75 40 5-22 E
{6.75} is the gullet. {40} it the bar angle. {5-22} is the date the saddle was made, and {E} is the initial of the guy in the shop who made it.
WAIT TIME:
Orders are shipped 8 weeks out. Please, don’t ask for an update before the 6 week mark. We will not be able to give you an update until then.
WEIGHT:
Our saddles average 30lbs. No design, tree, etc changes that. We do not offer lightweight saddles.
WARRANTY:
Trees come with a 5 year warranty. Leather work comes with a 1 year warranty. Any damage caused by pressure applied to a tree while using the saddle properly will be covered by the warranty. Any damage to a tree caused during the event of a vehicle or horse related accident including, but not limited to, events where a horse flips or gets hung up while wearing the saddle will not be covered by the tree warranty.
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