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HOW TO SUBMIT AN ORDER

***POLICY UPDATE*** Kenzi Pogue is the official contact for all questions and custom orders for Robbie Phillips Saddlery. All calls and emails received by Robbie will be redirected to Kenzi. Thanks for your understanding and for helping us streamline our ordering process.

To successfully submit your order, please provide as much information as you can using our interactive form. We recommend completing the form on a computer for the smoothest experience.

  1. All orders must include the buyer’s name, a valid shipping address, phone number, email, rider’s seat size, and height.
     

  2. Next, select your tree size, if you already know which tree fits your horse. If you plan on submitting photos with your order form for a virtual fitting, you can skip this section.
     

  3. Choose your color(s). You do not need to mark both color boxes on the order form. Use the Standard Color box if you only want one color of leather on your saddle. Use the Two Toned Saddle Color box if you'd like to order a saddle with two colors of leather on it.
     

  4. Choose your cantle, swells, skirt shape, and seat options.
     

  5. Next, select the saddle model you'd like to customize. Please only select one of our 4 models (rough out, tooled, stamped, or half breed).
     

  6. After you have chosen your base model, choose between your additional design options. Buckstitch, tooling, and stamping can be added to any base model.  **Please note, border stamp trim is included on 1/2 stamped and 1/2 tooled saddles at no additional cost. It’s only an upcharge if added to standard rough out saddles.**
     

  7. Next, choose your conchos and strings.
     

  8. Use the Specialty Design Requests box if you’d like spinal relief, leather latigos & billets, nettles stirrups, etc. (Spinal relief is no up charge, leather latigos and off billets are $45, and nettles stirrups are $195)

  9. Riders buckles will now be included, at no additional charge, on all saddles.
     

  10. Once you hit submit, you will receive an email to verify your email address. This step must be completed to fulfill your order. After you’ve confirmed your email, a copy of your completed order form will be sent to you and the Robbie Phillips team.

Once you’ve submitted your order, revisit this page to pay your deposit.

Orders take 8 weeks to complete from the date we receive your order. An additional $250 can be paid to have your order rushed and completed in four weeks. Rush fees must be submitted at the time you order. 

Changes to an order can be made up to two weeks after submitting your order form. However please note, any changes made to an order cause that order to be moved down on our list.

**NEW ITEM** Robbie Phillips Saddlery is now offering regular and gladiator style breast collars. To add one to your order, please email us at robbiephillipssaddlery@gmail.com or let us know that you’d like one to match your saddle in the Specialty Design Requests box of the order form.

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